Shipping Policy

Parts and supplies are shipped via UPS. Complete game cabinets/tables and crane machines are shipped via R&L Carriers and they provide free lift gate service to get your game off their truck. It is your responsibility to get your game in your building. A hand truck dolly is the best way to move your games inside.

Tabletops can be carried by hand. Inside delivery is available for an additional charge by R&L Carriers and needs to be requested at the time you order.

*IMPORTANT All orders shipped by us are fully insured but you MUST inspect for damage at the time you receive your delivery. If the damage is minor and you feel it can be repaired by yourself we can send you the needed part for you to replace. If the damage is beyond your repair simply refuse the delivery. In either case, be sure to note on the Bill of Lading that your order had damage when it arrived. Damage very rarely occurs but you need to be aware of how to handle it properly.

HOW LONG BEFORE MY ORDER SHIPS?

Most orders are shipped within 24 hours (1 Business Day) and in most cases the same day. Complete games are shipped in 7 business days or less with most orders going out in 3-5 days.